Privacy Policy
How this website handles information about its visitors. This policy covers the Medix Vitra website only, not the Medix Vitra apps.
Last updated:
This document is a draft pending legal review and may change.
1. Who we are
This website promotes Medix Vitra, pharmacy inventory management software published by Vitra Bytes Technologies. In this policy, “we” means Vitra Bytes Technologies. You can contact us at vitrabytes@gmail.com.
2. Website vs. the Medix Vitra apps
This policy applies only to this marketing website. The Medix Vitra apps for Windows and Android handle pharmacy business data (such as inventory, sales and customer records) and are covered by their own privacy policy: Medix Vitra app privacy policy. Visiting this website does not create an account in the app, and information you enter in the app is not collected through this website.
3. Information we collect on this website
Information you choose to send us
If you use our enquiry or contact forms, we collect the details you enter: your name, phone number and/or email address, and optionally your pharmacy name, city, what you are interested in and your message. We also record the page you sent the form from and the time. We use this only to respond to you and follow up on your enquiry.
Submissions are stored in our database so our team can manage and respond to enquiries. A copy is emailed to our team. If you email us directly, we receive the information in your email.
If you contact us through the WhatsApp button, the conversation takes place in WhatsApp, operated by WhatsApp LLC / Meta, under WhatsApp’s own terms and privacy policy. We receive your WhatsApp name, phone number and messages, and use them to respond to you.
Technical information
Like most websites, our hosting provider automatically processes technical data such as IP address, browser type and pages requested, to deliver the site and keep it secure. We also use your IP address briefly to limit repeated form submissions (spam protection); it is not stored with your enquiry.
Analytics
This website does not currently use analytics or advertising cookies.
4. How we use information
- To reply to your enquiries and provide support.
- To operate, secure and improve this website.
We do not sell personal information.
5. Third-party services
Depending on how you use the site, information may be processed by:
- Our website hosting provider.
- Our database hosting provider (MongoDB), which stores form submissions.
- Resend, our email delivery provider for form notifications.
- WhatsApp (Meta), if you message us on WhatsApp.
- Microsoft Store and Google Play, when you follow a download link. Their own privacy policies apply once you leave this site.
6. Retention
We keep enquiries and messages only as long as needed to respond, follow up and keep reasonable business records, and delete them on request. Analytics data is retained according to the settings of the analytics provider.
7. Your choices and rights
You can ask us to access, correct or delete personal information you have sent us by emailing vitrabytes@gmail.com. Depending on where you live, you may have additional rights under applicable data-protection law.
8. Children
This website is intended for pharmacy businesses and is not directed at children.
9. Changes to this policy
We may update this policy. The “Last updated” date above shows when it last changed.
10. Contact
Questions about this policy: vitrabytes@gmail.com.